Terms of Service

Ripe Hosts Ltd
13 The Limes, Sunderland, SR2 7BP, United Kingdom
Email: support@ripehosts.com
Website: ripehosts.com
Last Updated: 8 June 2026

These Terms of Service ("Terms") form a legally binding agreement between you ("Customer", "you" or "your") and Ripe Hosts Ltd ("Ripe Hosts", "we", "us" or "our"), a company incorporated in England and Wales.

By creating an account, placing an order, or using any of our Services (including Domain Services, Premium Web Hosting, Internet Radio Broadcasting / Streaming Services, or Web Design), you confirm that you have read, understood, and agree to these Terms in full.

1. Description of Services

Ripe Hosts provides the following core services:

Domain Services — Domain name registration, transfers, DNS management, and related services via ICANN-accredited registries and registrars.
Premium Web Hosting — Shared, VPS, and dedicated hosting environments for websites, email, databases, and applications, with resource allocations as specified in your chosen plan.
Internet Radio Broadcasting Services — SHOUTcast, Icecast, and compatible streaming server hosting, including control panels, AutoDJ functionality, bandwidth, listener capacity, and related tools.
Additional professional services (Web Design, etc.) as described at the time of order.

Specific resource limits, features, and pricing for each plan are detailed on our website and in your order confirmation.

2. Account Registration and Customer Obligations

You must provide accurate, complete, and up-to-date information when registering. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use.

3. Acceptable Use Policy (AUP)

You agree to use the Services only for lawful purposes and in accordance with these Terms. Prohibited activities include, but are not limited to:

Hosting, streaming, distributing, or linking to illegal, infringing, defamatory, obscene, hateful, or harmful content.
Violating any third-party intellectual property, privacy, publicity, or other legal rights.
Engaging in hacking, DDoS attacks, malware distribution, phishing, spamming, or any activity that compromises network security or the experience of other customers.
Resource abuse (excessive CPU, RAM, bandwidth, or storage usage beyond plan limits) that degrades service for others.
Using Radio Services to broadcast content without all required licences (see Section 4).
Any activity that may expose Ripe Hosts to civil or criminal liability.

We reserve the right to monitor usage and to suspend or terminate Services immediately, with or without notice, for any violation of this AUP.

4. Internet Radio Broadcasting Services – Specific Terms & Music Licensing

IMPORTANT – CUSTOMER IS SOLELY RESPONSIBLE FOR ALL LICENSING AND LEGAL COMPLIANCE

You acknowledge and agree that Ripe Hosts is a technical infrastructure and streaming provider only. We do not supply, license, curate, monitor, or assume any responsibility for the audio content, music, or other material you broadcast or stream.

You are solely and exclusively responsible for obtaining, maintaining, and paying for all necessary licences, permissions, and consents before any broadcasting or streaming begins. This includes (without limitation):

Public performance and mechanical licences from PRS for Music (UK) and any applicable Internet Radio Licence or Limited Online Music Licence.
Sound recording and performer licences from PPL (UK), including any Linear Webcast Licence.
SoundExchange licences (or equivalent) for digital performance of sound recordings where your service reaches United States listeners.
Licences from ASCAP, BMI, SESAC, or any other Performing Rights Organisation (PRO) in jurisdictions where your listeners are located.
Any direct licences required from record labels, artists, publishers, or rights holders.
All necessary licences for any “listen again”, on-demand, or archived content.

You represent and warrant that:

All content you stream or make available does not infringe any copyright, trademark, or other intellectual property right.
You will maintain accurate and complete play logs/playlists as required by any licensing body and will provide copies to Ripe Hosts upon reasonable request.
You will comply with all reporting, geoblocking, and other conditions imposed by licensing bodies.

Ripe Hosts has no liability for any claim, loss, or damage arising from your failure to obtain or maintain required licences, or from any third-party claim (including from PRS for Music, PPL, SoundExchange, or rights holders) relating to your content or broadcasts.

Upon receipt of a valid complaint, takedown notice, or reasonable belief of infringement, Ripe Hosts may immediately suspend or terminate the affected Radio Service(s) without prior notice and without refund. You agree to cooperate fully with any investigation or legal process.

Indemnification: You agree to indemnify, defend, and hold harmless Ripe Hosts Ltd, its directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with your content, broadcasts, licensing failures, or breach of this Section 4.

Even on plans advertised with “unlimited listeners” or “unlimited bandwidth”, your usage remains subject to the fair use and resource management provisions in Section 5.

5. Custom and Enterprise Service Arrangements

IMPORTANT PROTECTION FOR HIGH-VOLUME AND CUSTOM CLIENTS

Ripe Hosts offers standard plans with defined resource allocations and marketing descriptions such as “unlimited listeners” or “unlimited bandwidth”. These standard plans are intended for typical personal, hobby, and small-to-medium commercial use.

For customers with significantly higher or specialised requirements — including but not limited to:

Very high listener volumes or sustained high bitrate streaming
Custom pricing or volume discounts
Dedicated servers or guaranteed exclusive resources
Custom Service Level Agreements (SLAs), priority support, or enhanced uptime guarantees
Reseller or white-label arrangements
Any arrangement that deviates from standard plan terms

a separate written Enterprise Services Agreement or Custom Services Contract must be negotiated and signed by an authorised representative of Ripe Hosts Ltd.

Until such a separate written agreement is executed:

The standard Terms of Service, Acceptable Use Policy, plan limits, fair use rules, and liability caps set out in these Terms shall apply in full and without modification.
Descriptions such as “unlimited listeners” or “unlimited bandwidth” on standard plans are subject to reasonable fair use and network management. Ripe Hosts reserves the right to implement traffic shaping, temporary throttling, resource limits, or require migration to a dedicated or custom solution if your usage pattern materially affects service quality, stability, or the experience of other customers.
No custom SLA, resource guarantee, dedicated infrastructure commitment, or enhanced liability provision shall apply unless expressly set out in a signed custom agreement.
Ripe Hosts may, at its sole discretion, contact you to discuss migration to an appropriate custom or enterprise arrangement if your account consistently consumes disproportionate resources.

This clause is intended to ensure that larger operations and high-volume clients receive service appropriate to their scale under properly negotiated commercial terms, while protecting the quality and reliability of service for all customers on standard plans.

6. Domain Name Services

When using our Domain Services you agree that:

The domain name does not infringe any third-party rights (including trademarks).
All WHOIS/contact information you provide is accurate, complete, and will be kept up to date at all times.
You are bound by the ICANN Uniform Domain Name Dispute Resolution Policy (UDRP), all applicable registry policies, and the terms of the relevant registrar.
Domain registration/renewal fees are non-refundable once processed. It is your responsibility to ensure timely renewal. We may offer auto-renewal where selected, subject to available payment method.
We may suspend, cancel, or transfer a domain name as required by law, court order, UDRP decision, or registry requirement.

7. Web Hosting Services – Resources & Fair Use Policy

IMPORTANT: "Unlimited" Hosting Plans Are Subject to Fair Use

Plans advertised as “Unlimited Websites”, “Unlimited Storage”, “Unlimited Bandwidth”, “Unlimited Email”, etc. are intended for normal, reasonable personal, business, and small-to-medium commercial use only.

Excessive or abusive usage that negatively impacts the performance or stability of the server for other customers is strictly prohibited.

Ripe Hosts reserves the right to monitor resource usage (CPU, RAM, Disk I/O, storage, bandwidth, inodes, etc.) and may suspend, throttle, or terminate any account that exceeds reasonable fair use limits.

8. Payment, Billing and Refunds

All Services are provided on a prepaid basis. Invoices are due on the date of issue. Services may be suspended for non-payment. Chargebacks or reversed payments will result in immediate account termination and forfeiture of any remaining service period.

Refunds are provided only at our sole discretion or where required by applicable consumer protection law. No refunds are given for partial billing periods, unused resources, or termination due to breach of these Terms.

9. Service Availability, Uptime and Disclaimers

We use reasonable efforts to maintain high availability of our Services. However, Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free, or 100% uptime service. Planned maintenance, unforeseen technical issues, or events beyond our reasonable control may cause temporary unavailability.

Except as expressly set out in these Terms or in a separate written SLA for enterprise plans, all warranties, conditions, and representations (whether express or implied) are excluded to the fullest extent permitted by law.

10. Limitation of Liability

To the maximum extent permitted by law, Ripe Hosts’ total aggregate liability to you under or in connection with these Terms and the Services shall not exceed the total fees actually paid by you to Ripe Hosts for the specific Service(s) giving rise to the claim during the twelve (12) months immediately preceding the date of the claim.

In no event shall Ripe Hosts be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, business opportunity, or goodwill, whether or not we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Ripe Hosts Ltd, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to your use of the Services, your content, your breach of these Terms, or your violation of any law or third-party right.

12. Termination and Suspension

We may suspend or terminate any or all of your Services immediately, without prior notice or refund, if you breach these Terms, fail to pay amounts due, or if we reasonably believe suspension/termination is necessary to protect our network, other customers, or to comply with legal obligations.

Upon termination you must immediately cease use of the Services and remove all data. We may delete data after a reasonable period following termination.

13. Governing Law and Jurisdiction

These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any such dispute.

14. Changes to These Terms

We may update these Terms from time to time. The current version will always be posted on our website with the “Last Updated” date. Continued use of the Services after changes constitutes acceptance of the updated Terms.

15. Miscellaneous

These Terms, together with any order confirmation and applicable plan descriptions, constitute the entire agreement between you and Ripe Hosts regarding the Services and supersede all prior agreements. If any provision is found to be unenforceable, the remaining provisions shall remain in full force and effect. No waiver of any breach shall constitute a waiver of any other breach.

16. Contact Us

For any questions regarding these Terms or our Services, please contact us at:

Ripe Hosts Ltd
Email: support@ripehosts.com
Address: 13 The Limes, Sunderland, SR2 7BP, United Kingdom