Privacy Policy

Ripe Hosts Ltd
13 The Limes, Sunderland, SR2 7BP, United Kingdom
Email: support@ripehosts.com

Last Updated: 7 June 2026

This Privacy Policy explains how Ripe Hosts Ltd ("Ripe Hosts", "we", "us" or "our") collects, uses, discloses, and protects your personal information when you use our website, client area, and services (including web hosting, domain services, radio streaming, and web design).

1. Information We Collect

We collect the following types of information:

• Account Information: Name, company name, email address, phone number, and billing address.
• Payment Information: Processed securely by our payment providers (we do not store full card details).
• Service Usage Data: Server logs, bandwidth usage, resource consumption, login history, and support ticket data.
• Website & Cookie Data: IP address, browser type, device information, and cookies for analytics and functionality.
• Communications: Emails, support messages, and live chat conversations.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our hosting, domain, and streaming services.
• Process payments and send billing-related communications.
• Communicate important updates, security alerts, and support responses.
• Detect and prevent fraud, abuse, and violations of our Terms of Service.
• Comply with legal obligations.

3. Sharing of Information

We do not sell your personal data. We may share information with:

• Trusted service providers (payment processors, domain registries, infrastructure partners) who are bound by confidentiality.
• Legal authorities when required by law, court order, or government request.
• Successors in the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse website traffic, and remember your preferences. You can manage cookie preferences through your browser settings.

5. Data Security

We implement industry-standard security measures to protect your data. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access, update, or delete your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where applicable.

To exercise these rights, please contact us at support@ripehosts.com.

8. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.